FAQs

Even though all of us here at Pokie Place have tried to make signing up, playing, depositing, and cashing out as simple as possible, sometimes we all have questions. Here on the FAQs page we have done our best to give you a quick and easy resource in order to help you find answers quickly. In addition to this page, we also recommend checking our Terms and Conditions and Security Policy pages for more information on how we do things here at Pokie Place.

Table of Contents

1. Creating an Account
2. Playing Online
3. Deposits & Withdrawals
4. General Bonus Information
5. Documents & Security
6. Improving Pokie Place FAQs

1. Creating an Account

1.1: Am I allowed to gamble online in my area?

Different countries and jurisdictions have different restrictions regarding gambling online, and it can be hard to keep track of. If you see your country in the list of available countries when you sign up with us you should be okay to play, but it is ultimately your responsibility to be sure. If in doubt, it is best to check the laws in your jurisdiction.

1.2: I sent my docs in. What now?

Our Fraud Prevention Team reviews all uploaded verification documents. Usually any verification docs you sent to us are reviewed and either approved or denied within 1-5 business days.

In the case that your verification documents are denied, or extra documentation is required, our Fraud Prevention Team will notify you by email. If you don’t receive an email within one business day of the time you uploaded your documents, please Contact Us.

1.3: What should I do If I can’t remember my login ID or password?

After clicking the LOGIN button in the left-hand sidebar of the website, there is an option to click “Forgotten Password?” below the LOGIN button that appears. Click on that and you will be asked to enter the email address you used to register your account. Once you enter your email address and click SEND, password reset instructions will be sent to you by email.

1.4: Why can’t I access my account?

There are a wide variety of reasons why (self-exclusion, multiple failed login attempts, fraud prevention, etc.) an account with Pokie Place may be locked, suspended, or even banned. If you are using the correct credentials and unable to access your account, please Contact Us.

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2. Playing Online

2.1: Is there a fun money option to try the casino?

Unfortunately, no. In an effort to give the best possible experience to our Pokie Place real money players, we have made the decision to not include an option for fun money play. However, if you would like to try out the casino before you make your first deposit, we do offer a Welcome Promotion that will credit you with some free spins to give us a fair go.

2.2: Is there a way to check my game history with Pokie Place?

Yes, there is. Once logged in, you can go to your Account History by clicking on “Account” in the left-hand sidebar, and then choosing “History”. There will be several options there, including “Game Play”. That’s what you’re looking for!

2.3: Where can I find out about new games?

Whenever Pokie Place releases a new game, we post it to our Promotions Page as well as send out emails to all of our active members. If you are not receiving these notifications, please Contact Us so we can get that sorted.

2.4: Are Pokie Place’s games fair?

Pokie Placed is a fully licensed casino operator that offers games from most of the top online casino game developers in the world. To maintain our license, our games are reviewed for fairness throughout the year to ensure we and our game providers are following Fair Gaming Practices. Pokie Place thrives when players are having fun and winning regularly. It is in our best interest, just as much as yours, to ensure all of our games are paying out properly and people are enjoying the time they spend at Pokie Place.

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3. Deposits & Withdrawals

3.1: What deposit options does Pokie Place offer?

Pokie Place offers several different deposit options and in several different currencies, including AUD and EUR options. Here are some of the methods we currently offer…

Debit and Credit Cards
Neosurf
Bitcoin

This list is updated regularly, but if you would like more information regarding Pokie Place deposit and withdrawal options, please visit our Deposits & Payments page or Contact Us.

3.2: My deposit was not credited to my account?

Any approved deposit at Pokie Place should be credited instantly to your Pokie Place account. If you have made a deposit and it was not credited to your account, please Contact Us so that we can investigate and help you resolve the issue.

3.3: Can I use a credit card registered to someone else?

No. To prevent fraud and to protect our players, we do not allow any player to use a credit or debit card in someone else’s name. All players are required to verify their account with matching information at the time of withdrawal and using someone else’s card will making winning and cashing out impossible.

3.4: What payment options does Pokie Place offer?

As of right now, Pokie Place offers the following payment options…

Wire Transfers/EFT
Bitcoin

Pokie Place is expanding our available payments options and this list will be updated regularly.

3.5: How long does Pokie Place take to pay winnings?

Our standard timeframe for reviewing and approving winnings is just 1 business day if all required documentation and withdrawal information has been fully received and verified. After approval, payments are sent to third-party processors and the amount of time for the money to actually hit your bank account can vary based on those third parties and their policies. Estimated wait times for funds to hit your account from the moment of approval for some of our more popular methods are listed below…

Wire Transfer/EFT – 7-10 business days
Bitcoin – 1 business day

It is important to note that payments will only be made using methods you have to deposit with in the past. This applies for all methods excluding Wire Transfer/EFT payments.

For more detailed information on banking policies, please visit our Deposits & Payments page.

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4. General Bonus Information

4.1: How do bonuses work?

Pokie Place generally offers two types of bonuses:

  • Deposit Bonuses:

    Deposit bonuses are bonuses that require a cash deposit from you in order to claim. Deposits Bonuses normally come with wagering requirements and are considered as a “Bonus Balance” until those wagering requirements are met. Each promotion offered at Pokie Place should provide details on how much wagering is required and what games are allowed for play. If you have questions about a specific offer, please Contact Us. For more detailed information on allowed games, game weight, and wagering, please check our Terms & Conditions.

  • Free Bonuses:

    Free bonuses, auto-credits, free spins, coupon codes, are a perk of playing with Pokie Place. Free Bonuses normally come with wagering requirements and are considered as a “Bonus Balance” until those wagering requirements are met. Each promotion offered at Pokie Place should provide details on how much wagering is required and what games are allowed for play. If you have questions about a specific free offer, please Contact Us. For more detailed information on allowed games, game weight, and wagering, please check our Terms & Conditions.

4.2: My coupon request was denied. Why?

Coupon requests can be denied for a variety of reasons, including the code is expired, you are ineligible for the code (specific to a higher or lower VIP Level), and more. If you feel your coupon was denied in error, please Contact Us.

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5. Documents & Security

5.1: How secure is my personal and payment information with Pokie Place?

The safety and security of every piece of information Pokie Place collects is kept as secure as the highest industry standards allow. Please check our Security Policy for a full breakdown of how we collect, store, and use your data.

5.2: Why am I being asked to submit verification documentation?

Pokie Place takes security and fraud prevention very seriously. This is done to protect the casino as well as our players. Please check our Security Policy for a full breakdown of how we collect, store, and use your data.

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6. Improving Pokie Place FAQs

The team at Pokie Place is constantly monitoring and tracking the most frequently asked questions to all of our customer facing teams, including customers, documents, payments, and management teams. It is our commitment to use these known queries to improve this FAQ page regularly. In addition to this internal research, if you could please Contact Us and let us know if there is anything you feel is missing or could be added to improve these online FAQs. Any comments or suggestions will be greatly appreciated. Thanks for playing Pokie Place and good luck!

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